International Tourism and Hospitality Journal (ITHJ)

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Volume 7 | Issue 01| 2024

Title: Job Crafting and Employees’ Job Satisfaction during COVID-19 Pandemic

Author(S): Ahmed Baiomy*, Syafiqah Rahamat and Nur Hidayah Che Ahmat


The COVID-19 pandemic has had a detrimental effect on the restaurant industry, and job crafting has emerged as a crucial strategy for employees to cope with these challenging times. This research examines the impact of job crafting on the job satisfaction of restaurant employees amid the pandemic. Based on the feedback from 298 restaurant employees, the proposed model reveals that six out of nine direct paths tested were positively significant, while three direct paths were negative. These findings contribute to the existing literature on job crafting by quantifying the correlation between job crafting and person-organization support in the foodservice industry setting during the pandemic. The practical implications of this study are particularly relevant for restaurant managers.

Keywords: Job crafting, COVID-19 Pandemic, Restaurant industry, Perceived organizational support, Person-Organization Fit, Job satisfaction

Corresponding Author Affiliation*: Faculty of Tourism and Hotel Management, Helwan University, Egypt

Print ISSN: 2616-518X; Online ISSN: 2616-4701

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