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Volume 6 | Issue 01 | 2023
Author(S): Chang Chunhui and Amer Hamzah Bin Jantan
With economic development and social changes, the living and working environment people face is also changing. In a world, full of uncertainties, people are deep in the pursuit of self-belonging, self-realization and self-identity. Occupational identity is an individual’s affirmative evaluation of the occupation he or she is engaged in, and it evaluates the importance of the professional role in the individual’s self-identity. The human resource managers of hotel enterprises are the leading force to mobilize the enthusiasm of all hotel employees. This part of managers recognizes and confirms their self-identity, and then forms a sense of belonging, sense of meaning and positive self-concept. It is necessary and important to study the professional identity of human resource managers in hotel companies. Human resource managers in hotel companies have a high degree of professional identity, can devote more energy to work, can balance the interests of the organization and employees, and bring more value to the enterprise. This paper applies methods such as literature research, interviews and questionnaires to analyze and study the professional identity of human resource managers in hotel companies, and puts forward assumptions about the factors affecting professional identity of human resource managers in hotel companies.
Keywords: Hotel enterprise, Human resource managers, Professional identity, Influencing factors
Corresponding Author Affiliation*: City University of Malaysia, Malaysia and Baicheng Normal University, China
Author(S): Mohammad Serazul Islam* and Mohammad Arif
Hospitality is the act of welcoming and entertaining sightseers, visitors, guests and tourists with broad- mindedness, tolerance and friendliness. It plays an essential excelling role in the advancement and development of tourist destination. Beside these, the fundamental prerequisites of hospitality stands on ensuring healthy food, drinks as well as comfortable and safety accommodation for welcomed guests or tourists. Islam always gives more importance and priority on hospitality. In Malaysia Islamic tourism and hospitality industry has been potentially developed since Malaysia is enriched with arts, heritage and Muslim Malay culture. Although Islamic hospitality has been studied by many researchers, rare research has been done into the authentication of Islamic hospitality management. So, the main aim of this study is to explore the validation of Islamic hospitality management in the Malaysian tourism destination. A total of 563 Muslim tourists from 35 countries took part in this study. Structural Equation Modelling (SEM) was an appropriate data analysis technique for this study. A self-administrated questionnaire was developed. The 5-likert scale was used in questionnaires. The Cronbach’s alpha coefficient was used to test the reliability of the scale. The findings as analyzed by Structural Equation Modelling (SEM) revealed that the overall fit indices showed a satisfactory fit to the empirical data. The criterion of p<0.001 and critical value of χ2 = 59.70 were used. The ratio was less than 2 and the value .786 showed that the model is fit. The P-value with the ratio more than 0.05 and at the value 0.599, GFI being more than 0.9 at the value of 0.997, TLI with ratio more than 0.9 and value of 1.003, and finally RMSEA`s critical ratio less than 0.08 and the value of 0.000 confirm this model to be significant and fit. The parameters were free from offending estimates. The results also contributed toward successful validation of Islamic hospitality management of Malaysian tourism destination. The significance of this study stands on its contribution to validate Islamic hospitality management; and it could be applied by future researchers in the various countries.
Keywords: Destination, Islamic hospitality, Malaysian tourism, Islamic management
Corresponding Author Affiliation*: Trust University Barisal, Bangladesh
Print ISSN: 2616-518X; Online ISSN: 2616-4701
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